Terms and Conditions

Shipping

We strive to ship every order within 1 business day.  All shipping times are stated in Business Days (does not include holidays and weekends) and does not include Saturday delivery.   In order to guarantee that an expedited shipment is shipped the same day, it must be received before 11 a.m. Mountain Time.  Once your order ships, it will arrive according to the option you selected at checkout.  For domestic orders, we offer Next Day Air service via UPS, USPS Priority (2-3 days), our standard USPS First Class shipping (3-7 days).

Returns/Exchanges

We pride ourselves on our customer service and we are confident in the quality of our product. To return any product, simply email us at support@ai13.us. If your product is received damaged, we ask that you send us an email with the photo of the damaged item and reason for return. We are committed to our product and will do everything in our power to ensure your 100% satisfaction. Upon receiving the return we refund the amount of the product, minus shipping and handling. If you received free domestic shipping when you initially ordered and you return a product for reasons other than a manufacturer's defect, the cost of shipping will be deducted from your refund amount.
Orders made from Ai13.us are eligible for refund for 30 days after the order was placed. All items must be in "Like-New" condition to be eligible for a refund or exchange. If you purchased your item from a 3rd party seller, and not from Ai13.us directly, you will need to pursue your refund or exchange from the seller.

Late or missing refunds (if applicable)

Please allow up to 7 days for your refund to process and post to your payment account. If you have not received your refund after that amount of time, please contact us at support@Ai13.us.